HELP CENTER.

If your payment failed during checkout, the most common reason is a mismatch in billing data or a bank-level block on international transactions. OUTSYDE uses Stripe for all processing.

• • Check billing ZIP/Postcode
• • Ensure card is enabled for online use
• • Try an alternative card or Apple/Google Pay

Tickets are delivered via email immediately after payment confirmation. If you haven't received yours:

• • Check SPAM / JUNK folders
• • Search for "tickets@outsyde.com"
• • Confirm the email address used during checkout

OUTSYDE is a platform for independent artists. Refund policies are set by each artist individually. By default, the 3% OUTSYDE service fee is non-refundable as it covers the cost of transaction processing.

If your QR code is not scanning at the door, increase your screen brightness to maximum and ensure your screen is not cracked across the QR area.